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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jillian Fong

August 26, 2024

5  out of  5
rating by Jillian Fong
"We always receive great service - any time we have a request or a question, we are responded to in a timely and thorough manner."
We responded:
"Thank you Jillian for you review! We will always be happy to be of service with any questions or requests you may have!"
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Kayla Belcher

August 20, 2024

5  out of  5
rating by Kayla Belcher
"I’ve been with State Farm since I first started driving but working with this agency specifically has been a true pleasure! All of the team members are kind and pay attention to detail like no other. Shawn helped me in a timely manner and communicated everything clearly!"
We responded:
"Kayla, thank you so much for taking the time to give us such a great review! It’s been a pleasure being your agency all these years and we look forward to many more!"
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Gate Krasher1

August 13, 2024

5  out of  5
rating by Gate Krasher1
"I've been with Ron for over 10+ years and have had an excellent experience from the start. Everything is simple and I receive answers to my questions within moments not days. This company is very caring, friendly and efficient. Thats why theres nobody better for all my insurance needs."
We responded:
"So grateful for your kind review! We would be nothing without our customers, so thank you back for being with us over 10+ years!"
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Moshe Levy

August 12, 2024

5  out of  5
rating by Moshe Levy
"Having a good Insurance agent is worth its weight in gold Simply because that’s the person you need to guide you when something goes wrong I have been working with Shawn smith at this agency and couldn’t be happier Will 100% recommend him to anyone! Very attentive and just a phone call away Having someone to guide you with your insurance is worth more than a slightly lower rate You don’t know it, until you need it"
We responded:
"We couldn’t be happier to have you as a customer Moshe, thank you very much for taking a moment to let us know how satisfied you are with Shawn’s service! Our top priority will always remain taking care of our clients and promptly answering any questions they may have."
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Alicia lilpapercrafter

August 12, 2024

5  out of  5
rating by Alicia lilpapercrafter
"Have been with this insurance company for years! Always a pleasure to work with. They always know who I am when I, they know all my accounts. Just amazing to work with."
We responded:
"Thank you Alicia, we are so grateful for your wonderful response!! We look forward to providing excellent service many more years to you and your family!"
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amanda rondano

March 22, 2024

5  out of  5
rating by amanda rondano
"I had the pleasure of working with Shawn Smith to set up our life insurance policy, and I couldn't be happier with the experience. Shawn's knowledge, patience, and understanding made the process easy and stress-free. He's not just a great insurance agent; he's also incredibly relatable, which made us feel comfortable throughout the entire process. I highly recommend Shawn to anyone in need of insurance services. He's the only person we'll be going to in the future, and we're extremely satisfied with his expertise and service! Thank you so much Shawn! sincerely Amanda, and Ben Erdreich."
We responded:
"Thank you so much for a great review Amanda and Ben! We love to hear about the experience our customers have when setting up their insurance!"
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Jackie Andrews Perez

September 12, 2023

5  out of  5
rating by Jackie Andrews Perez
"Amazing customer service from Shawn! So glad I called. Gave me a great price. Highly recommend."
We responded:
"Thank you Jackie for your kind review. We look forward to providing many years of great service!"
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H. Rawal

August 18, 2023

5  out of  5
rating by H. Rawal
"Very helpful staff that takes efforts to individualize coverage plans based on individual needs. Also, very prompt and efficient."
We responded:
"Thank you so much for the wonderful review Rawal. We love hearing that the service is prompt and efficient!"
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Sophia Huynh

August 14, 2023

5  out of  5
rating by Sophia Huynh
"We have been with Ron and his team for 18+ years. They have been fantastic and so friendly. Whenever I call it feels like calling a friend. Everyone is very helpful and efficient. Today I spoke with Shawn and he was great. Easy to make the changes I needed and had a nice conversation too! I highly recommend them! Thank you!!"
We responded:
"We really appreciate your kind review Sophia and look forward to giving you great service for many years to come!"
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Arnaldo Gonzalez

May 10, 2023

5  out of  5
rating by Arnaldo Gonzalez
"Great Team!. Amazing service. Thanks Shawn Smith for all your help."
We responded:
"Thank you Arnaldo! We are happy to be of service and look forward to help with all your insurance needs!"
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Linda Feaster

April 28, 2023

5  out of  5
rating by Linda Feaster
"Shawn provided prompt and courteous service for my bundled insurance needs."
We responded:
"Thank you for your review Linda, so happy to hear about your great experience!"
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Harry Stevens

April 10, 2023

5  out of  5
rating by Harry Stevens
"I just signed a new home and auto bundle policy with Shaw Smith of Ron Rauschenberger's State Farm Insurance in Northridge and I have to say it was a great experience. Shawn saved us big money with better coverage and took his time to explain everything and set us up. He gave us great price, service and attitude. HIGHLY RECOMMENDED"
We responded:
"We appreciate your review Harry, thank you so much! Shawn really likes to take his time and explain everything thoroughly regarding home and auto insurance. Glad to know you were able to get better coverage, as well as a better price!"
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Vernon Davis

March 28, 2023

5  out of  5
rating by Vernon Davis
"My experience with Shawn Smith in setting up my Condo and Auto Insurance policy today, March 27th, was very thorough. Shawn was courteous and friendly. He was very knowledgeable and professional in his work."
We responded:
"Thank you Vernon, we appreciate your review! Glad to hear how easy Shawn made setting up your auto and condo policies, we look forward to making your service experience just as great!"
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K Michelle Salvador

March 15, 2023

5  out of  5
rating by K Michelle Salvador
"Great friendly agents. Erin was very helpful with my questions and concerns."
We responded:
"Hi Karen, thank you so much for your kind review! All our customers apricate Erin’s great service and attention to details, she will be so happy to hear about your experience!"
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Watkins

February 24, 2023

5  out of  5
rating by Watkins
"Shawn has been one of the most thorough and detailed agents we've ever worked with. He always follows up like he says and explains everything well. He is a great agent and we are extremely happy to work with him."
We responded:
"We are so happy to learn your experience with Shawn was excellent! He prides himself on making sure our customers feel that they understand their insurance and that they know we will always be here if they have questions in the future."
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Victoria Oliva

February 22, 2023

5  out of  5
rating by Victoria Oliva
"Shawn Smith is great at breaking down life policy information. I am very pleased with his service and care. He was able to help me get a life policy within a few days and he also helped my fiancé apply for one too. I look forward to doing business with him. Highly recommend his service. Thank you State Farm and Shawn!"
We responded:
"Hi Victoria, we appreciate your positive feedback, thank you do much! Life policies can sometimes be difficult to understand and Shawn has many years of experience making it easy for customers to find the right one."
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Kim Cascio

December 23, 2022

5  out of  5
rating by Kim Cascio
"Rarely do I ever leave a review of any kind. However, I am so compelled to share my experience at Ron Rauschenberger's State Farm Insurance Agency. Immediately upon entering, the bubbly woman at the front desk, up to my time with Shawn my new agent everything was pleasant, friendly, and immediately helpful. In an industry that can often be confusing, Shawn took the time to fix a big problem for me, as I had surgery and lapsed my homeowners and CEA policies. A scary thing for me, and Shawn took care of everything within an hour and actually showed me how to save thousands in my deductible for only $50 more a year on my premium. The vibe is this office is one of helpfulness and the sincerity to help. I didn't get a chance to meet Ron, but his wife (I'm sorry, i cannot remember the front desk or Ron's wife's name, but I clearly remember their immediate call to action and friendly manner) immediately got on the phone within minutes to find out how to resolve my lapse and rewrite my coverage at their agency. I stepped out to get a haircut at Susan Allen's Salon (Jovan is the best) and came back and hour later. Everything was ready to go. I have been with State Farm for at least 15-20 years, but my original agent sold to another owner, who not only didn't take care of me, but was disingenuous. None of that at Ron's agency. BTW, love the picture of Ron's wife when she was little, near her father and his agency, now operated by Ron and his wife. I thank you for taking a serious issue and resolving it with care and immediate response. This is service that doesn't exist anymore, and if it does, it comes with an attitude like you owe them something. If you need coverage of any kind, take the time to talk with this agency. Again, thank you and Merry Christmas and God Bless all of you!!"
We responded:
"Thank you very much for the kind and thoughtful review Kim, we are so happy to hear about your experience! It is our absolute pleasure to help our customers with navigating home, earthquake and any other type of insurance, as we know it can be confusing."
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Danny Kim

December 22, 2022

5  out of  5
rating by Danny Kim
"I've been with this agent for years because of Lesley. She's just too good. Responds quick and takes care of my insurance questions. You don't get that kind of personal attention from other companies anymore. Highly recommended."
We responded:
"We are so grateful for the kind review, thank you! Lesley makes it her priority that every customer feels immediate assistance and if there is insurance questions, gets them the answer."
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Holly de Jony

December 16, 2022

5  out of  5
rating by Holly de Jony
"I cannot say enough about the service I received from Shawn and the team at Ron’s State Farm agency. He helped me get my home insured and made the coverage easy to understand!"
We responded:
"Hi Holly, we are so happy to hear about the great experience you had with Shawn and our office! It is our goal to make getting home insurance and any other type of policy, as easy as possible."
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Owen Sidd

December 13, 2022

5  out of  5
rating by Owen Sidd
"Responsive, clear communications. Very helpful."
We responded:
"Thank you Owen! We are thankful to have you as a customer and look forward to continuing our great service for you and your family!"
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Angela Iacobellis

November 15, 2022

5  out of  5
rating by Angela Iacobellis
"Ron and his staff have been so helpful this past year. We've been with State Farm for over 40s and luckily we did not have to file many claims over the years. When we did have a claim this year, they have been wonderful in helping navigate the process and made sure we were well taken care of. It's great to have have someone advocating for you!"
We responded:
"Hello Angela, thank you for giving us such a great review and for being such a loyal customer for many years, it means a lot to us. It’s also good to know how well the claims service worked for you, as we will always strive to advocate for every one of our customers the same way!"
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Todd Welti

November 8, 2022

5  out of  5
rating by Todd Welti
"They are very nice to deal with and always take care of me!"
We responded:
"Thank you, we are so happy to be of great service to you and your family. "
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Abubaker Mohammad

November 2, 2022

5  out of  5
rating by Abubaker Mohammad
"Amazing service. Shawn Smith went out of his way and explained everything to me in detail. Took his time yet finished everything within a few hours. 100% recommend this place to everyone who’s looking for great customer service and a great insurance!"
We responded:
"Hi Abubaker, thank you so much for letting us know about your experience with Shawn's service! We strive as an office to provide the best service to all our customers and look forward to continuing to impress you for years to come. "
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Ian Sadamoney

October 31, 2022

5  out of  5
rating by Ian Sadamoney
"Shawn Smith was a fantastic agent that helped answer all questions I had about renters insurance. Highly recommend!"
We responded:
"Hi Ian, thank you so much for your review! It's great to hear your experience in getting a renters insurance policy with us was excellent and easy!"
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Robert Hammer

September 29, 2022

5  out of  5
rating by Robert Hammer
"Erin is the best. Always helpful, pleasant, professional and courteous. What else would a policyholder ever want. Every team member at this agency is first class, every single one. Thanks, Ron. "All great hires!" Robert H."