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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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amanda rondano

March 22, 2024

5  out of  5 rating by amanda rondano
"I had the pleasure of working with Shawn Smith to set up our life insurance policy, and I couldn't be happier with the experience. Shawn's knowledge, patience, and understanding made the process easy and stress-free. He's not just a great insurance agent; he's also incredibly relatable, which made us feel comfortable throughout the entire process. I highly recommend Shawn to anyone in need of insurance services. He's the only person we'll be going to in the future, and we're extremely satisfied with his expertise and service! Thank you so much Shawn! sincerely Amanda, and Ben Erdreich."
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Jackie Andrews Perez

September 12, 2023

5  out of  5 rating by Jackie Andrews Perez
"Amazing customer service from Shawn! So glad I called. Gave me a great price. Highly recommend."
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H. Rawal

August 18, 2023

5  out of  5 rating by H. Rawal
"Very helpful staff that takes efforts to individualize coverage plans based on individual needs. Also, very prompt and efficient."
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Sophia Huynh

August 14, 2023

5  out of  5 rating by Sophia Huynh
"We have been with Ron and his team for 18+ years. They have been fantastic and so friendly. Whenever I call it feels like calling a friend. Everyone is very helpful and efficient. Today I spoke with Shawn and he was great. Easy to make the changes I needed and had a nice conversation too! I highly recommend them! Thank you!!"
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Arnaldo Gonzalez

May 10, 2023

5  out of  5 rating by Arnaldo Gonzalez
"Great Team!. Amazing service. Thanks Shawn Smith for all your help."
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Linda Feaster

April 28, 2023

5  out of  5 rating by Linda Feaster
"Shawn provided prompt and courteous service for my bundled insurance needs."
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Harry Stevens

April 10, 2023

5  out of  5 rating by Harry Stevens
"I just signed a new home and auto bundle policy with Shaw Smith of Ron Rauschenberger's State Farm Insurance in Northridge and I have to say it was a great experience. Shawn saved us big money with better coverage and took his time to explain everything and set us up. He gave us great price, service and attitude. HIGHLY RECOMMENDED"
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Vernon Davis

March 28, 2023

5  out of  5 rating by Vernon Davis
"My experience with Shawn Smith in setting up my Condo and Auto Insurance policy today, March 27th, was very thorough. Shawn was courteous and friendly. He was very knowledgeable and professional in his work."
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K Michelle Salvador

March 15, 2023

5  out of  5 rating by K Michelle Salvador
"Great friendly agents. Erin was very helpful with my questions and concerns."
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February 24, 2023

5  out of  5 rating by Watkins
"Shawn has been one of the most thorough and detailed agents we've ever worked with. He always follows up like he says and explains everything well. He is a great agent and we are extremely happy to work with him."
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Victoria Oliva

February 22, 2023

5  out of  5 rating by Victoria Oliva
"Shawn Smith is great at breaking down life policy information. I am very pleased with his service and care. He was able to help me get a life policy within a few days and he also helped my fiancé apply for one too. I look forward to doing business with him. Highly recommend his service. Thank you State Farm and Shawn!"
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Kim Cascio

December 23, 2022

5  out of  5 rating by Kim Cascio
"Rarely do I ever leave a review of any kind. However, I am so compelled to share my experience at Ron Rauschenberger's State Farm Insurance Agency. Immediately upon entering, the bubbly woman at the front desk, up to my time with Shawn my new agent everything was pleasant, friendly, and immediately helpful. In an industry that can often be confusing, Shawn took the time to fix a big problem for me, as I had surgery and lapsed my homeowners and CEA policies. A scary thing for me, and Shawn took care of everything within an hour and actually showed me how to save thousands in my deductible for only $50 more a year on my premium. The vibe is this office is one of helpfulness and the sincerity to help. I didn't get a chance to meet Ron, but his wife (I'm sorry, i cannot remember the front desk or Ron's wife's name, but I clearly remember their immediate call to action and friendly manner) immediately got on the phone within minutes to find out how to resolve my lapse and rewrite my coverage at their agency. I stepped out to get a haircut at Susan Allen's Salon (Jovan is the best) and came back and hour later. Everything was ready to go. I have been with State Farm for at least 15-20 years, but my original agent sold to another owner, who not only didn't take care of me, but was disingenuous. None of that at Ron's agency. BTW, love the picture of Ron's wife when she was little, near her father and his agency, now operated by Ron and his wife. I thank you for taking a serious issue and resolving it with care and immediate response. This is service that doesn't exist anymore, and if it does, it comes with an attitude like you owe them something. If you need coverage of any kind, take the time to talk with this agency. Again, thank you and Merry Christmas and God Bless all of you!!"
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Danny Kim

December 22, 2022

5  out of  5 rating by Danny Kim
"I've been with this agent for years because of Lesley. She's just too good. Responds quick and takes care of my insurance questions. You don't get that kind of personal attention from other companies anymore. Highly recommended."
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Holly de Jony

December 16, 2022

5  out of  5 rating by Holly de Jony
"I cannot say enough about the service I received from Shawn and the team at Ron’s State Farm agency. He helped me get my home insured and made the coverage easy to understand!"
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Owen Sidd

December 13, 2022

5  out of  5 rating by Owen Sidd
"Responsive, clear communications. Very helpful."
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Angela Iacobellis

November 15, 2022

5  out of  5 rating by Angela Iacobellis
"Ron and his staff have been so helpful this past year. We've been with State Farm for over 40s and luckily we did not have to file many claims over the years. When we did have a claim this year, they have been wonderful in helping navigate the process and made sure we were well taken care of. It's great to have have someone advocating for you!"
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Todd Welti

November 8, 2022

5  out of  5 rating by Todd Welti
"They are very nice to deal with and always take care of me!"
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Abubaker Mohammad

November 2, 2022

5  out of  5 rating by Abubaker Mohammad
"Amazing service. Shawn Smith went out of his way and explained everything to me in detail. Took his time yet finished everything within a few hours. 100% recommend this place to everyone who’s looking for great customer service and a great insurance!"
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Ian Sadamoney

October 31, 2022

5  out of  5 rating by Ian Sadamoney
"Shawn Smith was a fantastic agent that helped answer all questions I had about renters insurance. Highly recommend!"
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Robert Hammer

September 29, 2022

5  out of  5 rating by Robert Hammer
"Erin is the best. Always helpful, pleasant, professional and courteous. What else would a policyholder ever want. Every team member at this agency is first class, every single one. Thanks, Ron. "All great hires!" Robert H."
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Tony Palacios

January 5, 2022

5  out of  5 rating by Tony Palacios
"Gabby has excellent customer service who possess great knowledge."
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December 19, 2020

5  out of  5 rating by REL R
"Staci is the best agent I have ever encountered. I have been in the insurance business myself and I have never seen such diligent, patient care that Staci provides. She will explain to you everything about the insurance you are purchasing wether it is auto, home or umbrella. The service is unmatched I highly recommend her. If you want a prompt friendly and knowledgeable agent. Call these guys and ask for Staci."
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Brittney Medina

June 27, 2020

5  out of  5 rating by Brittney Medina
"I have had the best experience with this agency! They are very prompt to all my requests and have excellent customer service. My agent, Melanie is great and so helpful. She is always willing to explain details of my coverage and is so patient and understanding. Ask for her! She is wonderful!"
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Dieter Wolf

April 16, 2020

1  out of  5 rating by Dieter Wolf
"Sorry Ron, Found out that I was not covered like you said and it made me very upset.(just paying for more endorsements today) Plus the whole car wash thing has really left a scar."